For the fourth consecutive year Crimson Design and Construction has been awarded a 2012 Guildmaster Award for exceptional customer satisfaction.
Crimson uses GuildQuality, an independent surveying company, to measure the satisfaction of our clients and to find areas for improvement in our service. GuildQuality collects feedback directly from customers and reports back to the building professional through a web-based service.
“We realize that remodeling your home can be one of the most stressful projects you’ll ever undertake. It’s our goal to minimize that stress and give our clients not only the best quality remodeling project but do it with the least stressful process possible. We thank all our past clients that have made this award possible and for recognizing our efforts,” said Neil Kristianson.
With our 82% response rate we are very thankful to our clients who take the time to tell us what areas they feel we have succeeded in and what areas they feel were not up to their expectations. We currently have a 99% recommendation rate, and we work hard to maintain this level of competence from our clients, after all, we are guests in someone’s home and their project is just as important to us as it is to them!
The Guildmaster Award that is. This is the 3rd consecutive year that Crimson has won GuildQuality’s prestigious Guildmaster Award for exceptional customer satisfaction.
Once a year, GuildQuality recognizes exceptional customer service with their coveted Guildmaster Award. Crimson was one of 154 home builders/remodelers throughout North America recognized for their superlative performance.
GuildQuality is an independent surveying company that surveys Crimson’s clients upon completion of their remodeling project and one year later (to determine satisfaction with follow-up, warranty issues and overall satisfaction with the project). Clients are asked about their experience with Crimson and how we may improve our service or product.
We strive to deliver extraordinary customer service to our clients. We appreciate the time our clients take to respond to our survey requests. We take all these comments to heart and use them in the future management of Crimson.
Guild Quality announced the winners of their annual Guildmaster Awards and we are proud to say that we made the list! Guildmaster awards are given to top remodeling companies from around the country that demonstrate that they have the ability to consistently deliver an exceptional customer experience. We work hard to deliver an exceptional remodeling experience and are proud that our clients recognize our efforts.
Guild Quality is an independent resource to measure client satisfaction. Each of our clients are contacted twice by Guild Quality after the completion of their project and asked about their experience and how Crimson may improve our service, product or experience. We take all these comments to heart and use them in the future management of our company. These interactions have offered us great insight into our process and have led to many refinements over the years.
This was our second consecutive Guildmaster Award.
Guild Quality provides customer satisfaction surveying and performance reporting for over 500 homebuilders, remodelers, and contractors in North America. Guild Quality collects feedback directly from customers and reports back to the building professional through a web-based service. On average, more than 70% of customers respond to Guild Quality surveys, and their feedback includes rich commentary and quantitative ratings. We use Guild Quality to measure the satisfaction of our clients and to find areas for improvement in our service.
We continually strive to deliver a great customer experience with every project we complete. We know that remodeling is much more than just providing a product. We are a guest in someone’s home, their most valuable possession, for an extended period of time. It is imperative that we communicate and live up to the trust that our clients show in us. This award is a confirmation of those efforts.
Crimson currently maintains a 100% recommendation rate from our previous clients that responded to Guild Quality. To view the rest of our most current survey results from Guild Quality visit our Qlisting.