Homeowners see what happens at their home on a daily basis, whether its Crimson’s Project Manager, Tim Pearn, directing subcontractors, meeting inspectors, setting cabinetry or even daily clean-up (yes, he sweeps!).
They work with Crimson’s Design Coordinator, Carolyn, on a number of selections a homeowner is given – about 30 selections for a kitchen project, for instance. The selection process can be overwhelming, and Carolyn works hard to put homeowners at ease and to ensure they are selecting items to fit their lifestyle and budget.
Homeowners also work with Neil and Joel on all aspects of the project. Our hands-on owners make clients their top priority; checking in with them from the very first meeting until the final walk-thru and even after as part of our 1 Year Remodelers Warranty.
But there is one last member of the Crimson Team who has the least contact with clients – and sadly the only real contact Crimson’s Office Manager, Jen, does have is to send out invoices to clients. You can imagine how well liked poor Jen is!
Jen has been a member of the Crimson team for 5 years. She’s the one who (almost) always answers phone calls and in general ‘holds down the fort’ at Crimson Design & Construction.
But what exactly does that mean? What is it that Jen does all day?
Jen has a variety of behind the scenes job duties that help each job run legally, smoothly and happily. From assisting Joel on permit submissions to ordering our clients’ final selections to arranging on site material deliveries to being diligent that all subcontractors working on our jobs have signed proposals (subcontracts), current licenses and insurance and waivers of lien for each job they perform for Crimson.
While Jen is not actively meeting with Clients or visiting jobsites don’t think it means Jen doesn’t know or care what is going on throughout each project. The Crimson Team has weekly meetings in the office to review each job’s progress. Jen also reviews the schedule of each job for ordering and invoicing purposes.
Jen enjoys any connection she is able to form with Crimson’s Clients. She said, “I love when current and past clients call me and say ‘Hi Jen!’ like they are happy to talk with me. It makes my day that they include me in their lives, some by sending me emails or others who are so kind to ask about my daughter. I truly care about each project and each client.”
Feel free to contact Jen any time at the office. She is here to support the whole Crimson Team, and our Clients are also a part of our team! Jen can be reached by calling the office at 630-355-9070 or by email at email@example.com.
For the fourth consecutive year Crimson Design and Construction has been awarded a 2012 Guildmaster Award for exceptional customer satisfaction.
Crimson uses GuildQuality, an independent surveying company, to measure the satisfaction of our clients and to find areas for improvement in our service. GuildQuality collects feedback directly from customers and reports back to the building professional through a web-based service.
“We realize that remodeling your home can be one of the most stressful projects you’ll ever undertake. It’s our goal to minimize that stress and give our clients not only the best quality remodeling project but do it with the least stressful process possible. We thank all our past clients that have made this award possible and for recognizing our efforts,” said Neil Kristianson.
With our 82% response rate we are very thankful to our clients who take the time to tell us what areas they feel we have succeeded in and what areas they feel were not up to their expectations. We currently have a 99% recommendation rate, and we work hard to maintain this level of competence from our clients, after all, we are guests in someone’s home and their project is just as important to us as it is to them!
Qualified Remodeler Magazine has selected Crimson Design & Construction as one of the Top 500 remodelers in the country for the 4th consecutive year!
Crimson is extremely honored to be recognized by our industry peers as a leader in sales volume, years in business, association membership, certifications, industry awards and community service.
Neil Kristianson said, “We are used to getting positive feedback from our clients about their individual project. But it’s great to be recognized by our industry for Crimson Design & Construction as a whole. To get this recognition four years in a row is extremely gratifying.”
See the full 2012 list here.
Who doesn’t love celebrity homes? They are chic and luxurious. They are big and exquisite. Their decorating features expensive artsy pieces and tasteful oddities. Their homes feature a sophisticated comfort and a fascinating energy.
How can we “normal” homeowners ever compete?
Celebrities have lots of money to hire the best of the best. They have a team of architects and interior designers who collaborate to ensure the space is well designed, features up-to-date styles and trends, and incorporates the homeowners’ vibe and spirit throughout.
But we “normal” homeowners don’t have to read Architectural Digest with jealousy and distaste.
Why not instead use it to find some inspiration? Just because we don’t live in $10 million dollar mansions overlooking beautiful scenery or sweeping city views doesn’t mean our space can’t be comfortable, inviting and desirable. In fact, your home can easily be turned into an inviting retreat that will make your friends and neighbors want your house to be the next entertainment hub.
This isn’t Hollywood, but Crimson Design & Construction has remodeled many Naperville-Area homes to be all that is mentioned above and without breaking the bank. We work closely with our clients’ to fulfill all their needs and wants. We help our clients every step of the way by being your team.
Crimson offers architectural services, an in-house design team, and a production team all in one convenient location. Our licensed architect and designer come to you with a personalized design and specific examples for your home, your space, your needs and your wants. Your space will not only be updated, but will also still be a reflection of you and your grandeur.
Equally important Crimson works vigorously with your budget in mind. We will present to you design and selection options that will look good, but won’t leave you saying, “I wish we could afford that tile.” The Crimson team works with you every step of the way to ensure that your remodeling experience is fun rather than frustrating.
Our most select clients appreciate our full service approach and take full advantage of our willingness to handle every detail. Our team will treat you like a celebrity by managing every aspect of your remodeling project from start to finish!
So pick up that Architectural Digest and start making plans for your new space!
A Project Manager’s job is to oversee the entire job – coordinating subcontractor schedules and deliveries, striving to foresee any potential mishaps and problem solving, of course, is key! We require our Project Manager to pick up a hammer and help out on the job if it means keeping the job on schedule. Tim is available to meet with clients to answer any questions or concerns and to keep them informed of what is happening – it’s their house after all.
Tim is settling into his new position. His main focus is to ensure that that our clients are always 100% satisfied while trying to complete jobs both on time and on budget. Every day is not always easy, but we know Tim is the right fit for our team.
All Crimson Design & Construction employees are background checked and drug tested so clients can rest assured that their house and belongings are in safe hands.
Guild Quality announced the winners of their annual Guildmaster Awards and we are proud to say that we made the list! Guildmaster awards are given to top remodeling companies from around the country that demonstrate that they have the ability to consistently deliver an exceptional customer experience. We work hard to deliver an exceptional remodeling experience and are proud that our clients recognize our efforts.
Guild Quality is an independent resource to measure client satisfaction. Each of our clients are contacted twice by Guild Quality after the completion of their project and asked about their experience and how Crimson may improve our service, product or experience. We take all these comments to heart and use them in the future management of our company. These interactions have offered us great insight into our process and have led to many refinements over the years.
This was our second consecutive Guildmaster Award.
Our society has a commodity mindset. We have for years attempted to take every product and/or service to its lowest common denominator – price. Just think, at one time there were different brands of 2×4 lumber, different brands of electricity, different brands of silicone computer chips. At some time each of those brands meant something. They all offered something unique and different to their customers. But over time something happened. Each industry developed a standard to define each product in order to be more efficient. These standards meant that each company began to produce to that lowest level of quality, thereby stripping the innovation and service from the industry. Everything became equal.
When you go shopping and you are looking for the lowest price you are effectively saying that the item is a commodity. In other words you place no value on the company or the service behind the product. Can a service be defined as a commodity? I guess it could be. If a minimum level could be defined, then sure. But as human beings we all have a different way of interacting. We all have different values, ethics, experiences that make us unique. So with that in mind, can your service experience every really be commoditized (there it is)?
Where am I going with all this? It is a general assumption to many people that remodeling is a product – not a service. Therefore, it is often viewed as a commodity in many minds. But I must disagree. Remodeling is a service that just happens to create a product. Our first and foremost job is to service our clients. Yes, our end goal is to build a beautiful product but we must bring service to the client each day along the way.
During a remodeling project, you must interact with someone on a very daily and intimate level. They will be in your home for weeks. They will be responsible for the health and safety of your family, your pets. They will be responsible for the security of your belongings. They will have control over your home and its completion. They will have control over the financial outcome of the project. Suddenly remodeling is looking less and less like a commodity.
We all know remodeling is expensive, right? It represents a large financial investment in your home and your future. But most people accept this because they see the value of the enhancement in their day-to-day lives and the increased value of their homes. But what if your remodeling project didn’t cost you a single dollar? Would you still do it?
We’ve all heard that there’s no such thing as a free lunch, or a free remodel for that matter. What many people don’t take the time to consider are the other ‘costs’ associated with remodeling. I call these the emotional costs of remodeling.
Emotional costs cover all the things you must endure to reach a remodeled state. These range from the inconvenient to the downright stressful depending on your personality and more importantly the company you hire to complete your project. Obviously these are dependent on the size and scope of your project, but here are a few things that might be included in emotional costs:
- Losing your kitchen for weeks (yes you will eventually HATE eating out)
- Losing your washer/dryer for a time
- Having your water/power shut off for a day
- Not being able to park in your garage/driveway/street
- Having strangers at your house everyday (they might eventually become friends)
- Dealing with anxious pets who don’t like the noise
- Dealing with inevitable bumps along the way
- Your neighbor’s curiosity
- Cleaning out twenty years of stuff before the project can begin
- Having the city/village dictate aspects of your design
- Keeping your kids out of the construction area
- Just seeing your house torn up and not livable can be very stressful
As a remodeler, I will be the last person to tell you not to remodel. However, I will tell you to go into any project with eyes wide open. Understand that you can never eliminate the emotional aspect of a remodeling project — but you can minimize it.
The most important thing you can do to minimize the emotional costs of remodeling is to hire a remodeling company that understands that you are paying more than just money and can help to shield you from the stresses. One of your remodeler’s primary goals should be to communicate with you on a regular basis. Nothing adds to stress like the unknown. A schedule outlining key steps in your project and weekly meetings (whether formal or informal) are a must.
Make sure that you have 100% accounted for all money you will need for the project. This is not just the cost of the construction itself, but all the other expenses you will incur along the way; eating out, new furniture, new window treatments. Also plan a contingency above and beyond the quoted price of your project for unforeseen extras and the inevitable extras you will want to add along the way. Your remodeler should be able to tell you what their historical average is for changes (both unforeseen and client driven).
Have a plan for alternate living conditions for the duration of your project. Where will the kids do their homework? Where will you cook meals? How will four people get ready in the morning with one bathroom? Some remodeling companies (us included) will help you set up a temporary kitchen in another location in your house. Try to segregate the construction area from your living area with temporary walls to contain kids, pets, noise and dust.
Plan a vacation during the loudest, dirtiest part of your project. Many times I have scheduled a project around a client’s vacation. Demolition, drywalling or hardwood floor refinishing are all great things to miss out on firsthand. If you want to be a part of it, have your remodeler email you photos or video of your project in progress while you are on the beach!
Unfortunately, there is no such thing as a free remodel. But with these tips, maybe you can enjoy an emotional cost free project!
Give us some feedback. What emotional costs do you want to avoid in your remodeling project?
Guild Quality provides customer satisfaction surveying and performance reporting for over 500 homebuilders, remodelers, and contractors in North America. Guild Quality collects feedback directly from customers and reports back to the building professional through a web-based service. On average, more than 70% of customers respond to Guild Quality surveys, and their feedback includes rich commentary and quantitative ratings. We use Guild Quality to measure the satisfaction of our clients and to find areas for improvement in our service.
We continually strive to deliver a great customer experience with every project we complete. We know that remodeling is much more than just providing a product. We are a guest in someone’s home, their most valuable possession, for an extended period of time. It is imperative that we communicate and live up to the trust that our clients show in us. This award is a confirmation of those efforts.
Crimson currently maintains a 100% recommendation rate from our previous clients that responded to Guild Quality. To view the rest of our most current survey results from Guild Quality visit our Qlisting.