Crimson Design & Construction proudly accepted nomination for the 2011 Naperville Small Business of the Year (SBY) Awards earlier this year, and on May 13, 2011, owners Neil and Joel Kristianson attended the awards gala to anxiously await the results of the Naperville Area Chamber of Commerce’s top honor.

While Crimson was not the winner of the Business-to-Consumer category, we were selected as a Finalist! This was Crimson’s first nomination and we feel like a true winner for being nominated alongside several outstanding small businesses in the community.

Here is Neil and his wife, Jennine, accepting our award.
(Photo courtesy of Naperville Area Chamber of Commerce.)
The SBY Awards are divided into six categories with one overall winner. Members nominate businesses for the awards and winners are selected by the blue-ribbon committee – a panel of last year’s winners. For more information on the SBY Awards, please visit www.naperville.net.

The Guildmaster Award that is.  This is the 3^rd consecutive year that Crimson has won GuildQuality’s prestigious Guildmaster Award for exceptional customer satisfaction.

Once a year, GuildQuality recognizes exceptional customer service with their coveted Guildmaster Award.  Crimson was one of 154 home builders/remodelers throughout North America recognized for their superlative performance.

GuildQuality is an independent surveying company that surveys Crimson’s clients upon completion of their remodeling project and one year later (to determine satisfaction with follow-up, warranty issues and overall satisfaction with the project).  Clients are asked about their experience with Crimson and how we may improve our service or product.

We strive to deliver extraordinary customer service to our clients.  We appreciate the time our clients take to respond to our survey requests.  We take all these comments to heart and use them in the future management of Crimson.

QR Top 500 Cover

Crimson was recently selected as one of the Top 500 Remodelers in the country as selected by Qualified Remodeler Magazine.

It’s always an honor to be selected for this list.  The annual list is published each year and recognizes firms on six criteria;  sales volume, years in business, association membership, certifications, awards and community service.

Crimson was selected as number 493 on the list which is still quite an achievement for a company of our size.  The number is not as important to us as is the recognition of our industry peers.  We continue to offer great service to our clients and it’s nice to be acknowledged for our efforts!

Neil recently spent two days in downtown Chicago where he was one of five judges from around the US to judge the 2010 Master Design Awards from Qualified Remodeler magazine. While helicopters and movie cameras whirled outside the hotel filming the new Transformers 3 movie the panel slaved over 300+ entries in 22 categories.

It is quite an honor to be selected as a judge for this competition.  Neil took the job very seriously and did his best to give each entry the respect it deserved.  Projects entered in the competition ranged from construction details such as a floating stairway to a $28 million whole house renovation of a 40,000 square foot home!  Some of the highlights included a 75 foot curved pergola to a complete restoration of a Greene and Greene home in California.

It wasn’t easy, but in the end they had to pick one project as best in show.  The results will be revealed in the October issue of Qualified Remodeler.

Guild Quality announced the winners of their annual Guildmaster Awards and we are proud to say that we made the list!   Guildmaster awards are given to top remodeling companies from around the country that demonstrate that they have the ability to consistently deliver an exceptional customer experience. We work hard to deliver an exceptional remodeling experience and are proud that our clients recognize our efforts.

Guild Quality is an independent resource to measure client satisfaction.  Each of our clients are contacted twice by Guild Quality after the completion of their project and asked about their experience and how Crimson may improve  our service, product or experience.  We take all these comments to heart and use them in the future management of our company.  These interactions have offered us great insight into our process and have led to many refinements over the years.

This was our second consecutive Guildmaster Award.

We are pleased to announce that we have been selected as a 2009 recipient of Guild Quality’s Guildmaster Award. We are one of only 95 companies in North America to receive this honor.

Guild Quality provides customer satisfaction surveying and performance reporting for over 500 homebuilders, remodelers, and contractors in North America. Guild Quality collects feedback directly from customers and reports back to the building professional through a web-based service. On average, more than 70% of customers respond to Guild Quality surveys, and their feedback includes rich commentary and quantitative ratings. We use Guild Quality to measure the satisfaction of our clients and to find areas for improvement in our service.

We continually strive to deliver a great customer experience with every project we complete. We know that remodeling is much more than just providing a product. We are a guest in someone’s home, their most valuable possession, for an extended period of time. It is imperative that we communicate and live up to the trust that our clients show in us. This award is a confirmation of those efforts.

Crimson currently maintains a 100% recommendation rate from our previous clients that responded to Guild Quality. To view the rest of our most current survey results from Guild Quality visit our Qlisting.

PHOTO_ID_5282433365982774770″ src=”http://4.bp.blogspot.com/_GXGnXPJ9rDM/SU75KKkTBfI/AAAAAAAAAEI/BI1i8HGjml8/s320/IMG_0252%5B1%5D” border=”0″ alt=”" />Joel & I recently attended the Chicago NARI(National Association of the Remodeling Industry) presentation of the 2008 Remodeling Excellence Awards. We won three awards!