For the fourth consecutive year Crimson Design and Construction has been awarded a 2012 Guildmaster Award for exceptional customer satisfaction.
Crimson uses GuildQuality, an independent surveying company, to measure the satisfaction of our clients and to find areas for improvement in our service. GuildQuality collects feedback directly from customers and reports back to the building professional through a web-based service.
“We realize that remodeling your home can be one of the most stressful projects you’ll ever undertake. It’s our goal to minimize that stress and give our clients not only the best quality remodeling project but do it with the least stressful process possible. We thank all our past clients that have made this award possible and for recognizing our efforts,” said Neil Kristianson.
With our 82% response rate we are very thankful to our clients who take the time to tell us what areas they feel we have succeeded in and what areas they feel were not up to their expectations. We currently have a 99% recommendation rate, and we work hard to maintain this level of competence from our clients, after all, we are guests in someone’s home and their project is just as important to us as it is to them!
Qualified Remodeler Magazine has selected Crimson Design & Construction as one of the Top 500 remodelers in the country for the 4th consecutive year!
Crimson is extremely honored to be recognized by our industry peers as a leader in sales volume, years in business, association membership, certifications, industry awards and community service.
Neil Kristianson said, “We are used to getting positive feedback from our clients about their individual project. But it’s great to be recognized by our industry for Crimson Design & Construction as a whole. To get this recognition four years in a row is extremely gratifying.”
See the full 2012 list here.
Aussie native Anthony Snape will be performing a private invitation-only show at Neil’s home on August 25th. Snape is a pop-rock performer whose songs have been played on shows including General Hospital, ABC News and The Biggest Loser.
Neil and his wife, Jennine, became involved with Snape when they met him as Tommy Emmanuel’s opening act late last year. Since then Jennine has remained in touch with Snape via Twitter. Jennine “worked her magic” according to Neil to get Snape to travel from Nashville to Illinois to perform a tent show in their backyard.
Are you impressed? We at the office are!
Neil and Jennine have used this opportunity to raise funds for the Kendall County Food Pantry. Neil said, “For every dollar we raise on the 25th, the Kendall County Food Pantry can purchase six dollars worth of food! They really are amazing at what they do and we would love to present them with a $500 check (or more) from our ‘little party’!”
Jennine also worked with Oswego Community Relations Coordinator Michele Bergeron to have the award-winning musician play at Oswego Concert In The Park in August.
Snape will take the stage at noon Sunday, August 26th in Hudson Crossing Park, 65 N. Harrison, located on the north corner of Washington and Harrison streets in downtown Oswego.
Bergeron said, “We were excited for the opportunity to bring an international recording artist to downtown Oswego. We also felt that our residents would truly enjoy his music and this experience.”
At age 17, Snape moved from his small town to Sydney to pursue his musical career. There he played the club and bar scene and recorded his first CD, Disappearing Day. During that time he also received many awards from the Australian press, including Acoustic Artist of the Year and Best Pop Artist.
Since then Snape has moved to Nashville and performed hundreds of shows in the United States as Tommy Emmanuel’s opening act.
Snape is currently working on his fifth album. He draws inspiration from artists such as Crowded House, Matchbox 20’s Rob Thomas, and Coldplay.
Form your own opinion of Anthony Snape by listening to his music and reading about him on his website. You can also follow him on Twitter @anthonysnape. For more information about the Oswego Concert in the Park Series click here.
And if you’re on Twitter but not following Crimson you can follow us, too, @CrimsonDC!
On March 15th Crimson received an award for business excellence from the Daily Herald Business Ledger. Crimson was honored along with nineteen other suburban businesses during the 22nd Annual Awards for Business Excellence program.
The ceremony was held at the Stonegate Conference Center in Hoffman Estates. Approximately 165 community business leaders were at the event.
Crimson was selected for this award for several reasons; well thought out business systems, the flexibility to adapt to a ‘new’ economy, and our community involvement.
While accepting the award on behalf of Crimson Design & Construction, company co-owner Neil Kristianson acknowledged the hard work of the Crimson team that allows Crimson to not only survive but thrive in this ‘new’ economy. He also spoke of the legacy Crimson is creating in Naperville not only through the many examples of improved homes throughout town, but also by their community involvement.
It’s always nice to have your hard work recognized by someone. Winning an award as prestigious as this is even better! Our thanks to The Daily Herald Business Ledger!
Click here to see the full article that appeared in the Daily Herald.
Crimson Design & Construction proudly accepted nomination for the 2011 Naperville Small Business of the Year (SBY) Awards earlier this year, and on May 13, 2011, owners Neil and Joel Kristianson attended the awards gala to anxiously await the results of the Naperville Area Chamber of Commerce’s top honor.
While Crimson was not the winner of the Business-to-Consumer category, we were selected as a Finalist! This was Crimson’s first nomination and we feel like a true winner for being nominated alongside several outstanding small businesses in the community.
Here is Neil and his wife, Jennine, accepting our award.
(Photo courtesy of Naperville Area Chamber of Commerce.)
The SBY Awards are divided into six categories with one overall winner. Members nominate businesses for the awards and winners are selected by the blue-ribbon committee – a panel of last year’s winners. For more information on the SBY Awards, please visit www.naperville.net.
The Guildmaster Award that is. This is the 3rd consecutive year that Crimson has won GuildQuality’s prestigious Guildmaster Award for exceptional customer satisfaction.
Once a year, GuildQuality recognizes exceptional customer service with their coveted Guildmaster Award. Crimson was one of 154 home builders/remodelers throughout North America recognized for their superlative performance.
GuildQuality is an independent surveying company that surveys Crimson’s clients upon completion of their remodeling project and one year later (to determine satisfaction with follow-up, warranty issues and overall satisfaction with the project). Clients are asked about their experience with Crimson and how we may improve our service or product.
We strive to deliver extraordinary customer service to our clients. We appreciate the time our clients take to respond to our survey requests. We take all these comments to heart and use them in the future management of Crimson.
Crimson was recently selected as one of the Top 500 Remodelers in the country as selected by Qualified Remodeler Magazine.
It’s always an honor to be selected for this list. The annual list is published each year and recognizes firms on six criteria; sales volume, years in business, association membership, certifications, awards and community service.
Crimson was selected as number 493 on the list which is still quite an achievement for a company of our size. The number is not as important to us as is the recognition of our industry peers. We continue to offer great service to our clients and it’s nice to be acknowledged for our efforts!
Neil recently spent two days in downtown Chicago where he was one of five judges from around the US to judge the 2010 Master Design Awards from Qualified Remodeler magazine. While helicopters and movie cameras whirled outside the hotel filming the new Transformers 3 movie the panel slaved over 300+ entries in 22 categories.
It is quite an honor to be selected as a judge for this competition. Neil took the job very seriously and did his best to give each entry the respect it deserved. Projects entered in the competition ranged from construction details such as a floating stairway to a $28 million whole house renovation of a 40,000 square foot home! Some of the highlights included a 75 foot curved pergola to a complete restoration of a Greene and Greene home in California.
It wasn’t easy, but in the end they had to pick one project as best in show. The results will be revealed in the October issue of Qualified Remodeler.
Guild Quality announced the winners of their annual Guildmaster Awards and we are proud to say that we made the list! Guildmaster awards are given to top remodeling companies from around the country that demonstrate that they have the ability to consistently deliver an exceptional customer experience. We work hard to deliver an exceptional remodeling experience and are proud that our clients recognize our efforts.
Guild Quality is an independent resource to measure client satisfaction. Each of our clients are contacted twice by Guild Quality after the completion of their project and asked about their experience and how Crimson may improve our service, product or experience. We take all these comments to heart and use them in the future management of our company. These interactions have offered us great insight into our process and have led to many refinements over the years.
This was our second consecutive Guildmaster Award.
Guild Quality provides customer satisfaction surveying and performance reporting for over 500 homebuilders, remodelers, and contractors in North America. Guild Quality collects feedback directly from customers and reports back to the building professional through a web-based service. On average, more than 70% of customers respond to Guild Quality surveys, and their feedback includes rich commentary and quantitative ratings. We use Guild Quality to measure the satisfaction of our clients and to find areas for improvement in our service.
We continually strive to deliver a great customer experience with every project we complete. We know that remodeling is much more than just providing a product. We are a guest in someone’s home, their most valuable possession, for an extended period of time. It is imperative that we communicate and live up to the trust that our clients show in us. This award is a confirmation of those efforts.
Crimson currently maintains a 100% recommendation rate from our previous clients that responded to Guild Quality. To view the rest of our most current survey results from Guild Quality visit our Qlisting.