Crimson Design & Construction » Crimson Design & Construction

Neil & Joel Visit Daniels Design & Remodeling

Neil — Sun, 29 Mar 2009 23:52:42 +0000

We recently got back from Fairfax Station, Virginia where we visitedDaniels Design & Remodeling. Here we are with the owner, Ted Daniels. We have known Ted for about five years since we both joined Remodelers Advantage.

Remodelers Advantage is a peer review group we are members of. Every six months we get together with ten other remodeling companies from around the country and evaluate their business. This month we all descended on Ted’s company outside of Washington, DC. We spent two days getting to know his employees, his systems and his family. On our third day we gave Ted advice on how to improve his operations. For our part we take home valuable knowledge not only from Ted, but from the other companies in attendance. We do nothing but eat, drink and sleep remodeling for three days.

We found some great new ideas on marketing as well as a fresh new energy to get back to work. We also learned about some new products being used in other parts of the country. The West coast always seems to lead the way on new technology. In the Midwest we tend to let them be the guinea pigs and learn from their mistakes. There are definitely some new and exciting ideas making their way here soon.

Even though we where in our nation’s capital we didn’t get to see the sites. Unless you count this view from Reagan International Airport!

The tall skinny white object in the background is the Washington Monument. Underneath is the barely discernible Lincoln Memorial. So much for sightseeing! We need to get back home to Illinois and building things.

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Crimson Wins 2009 Guildmaster Award

Neil — Sat, 28 Feb 2009 23:50:16 +0000

We are pleased to announce that we have been selected as a 2009 recipient of Guild Quality’s Guildmaster Award. We are one of only 95 companies in North America to receive this honor.

Guild Quality provides customer satisfaction surveying and performance reporting for over 500 homebuilders, remodelers, and contractors in North America. Guild Quality collects feedback directly from customers and reports back to the building professional through a web-based service. On average, more than 70% of customers respond to Guild Quality surveys, and their feedback includes rich commentary and quantitative ratings. We use Guild Quality to measure the satisfaction of our clients and to find areas for improvement in our service.

We continually strive to deliver a great customer experience with every project we complete. We know that remodeling is much more than just providing a product. We are a guest in someone’s home, their most valuable possession, for an extended period of time. It is imperative that we communicate and live up to the trust that our clients show in us. This award is a confirmation of those efforts.

Crimson currently maintains a 100% recommendation rate from our previous clients that responded to Guild Quality. To view the rest of our most current survey results from Guild Quality visit our Qlisting.

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Crimson Wins NARI Awards

Neil — Sun, 21 Dec 2008 23:59:59 +0000

Joel & I recently attended the Chicago NARI(National Association of the Remodeling Industry) presentation of the 2008 Remodeling Excellence Awards. We won three awards!

1st Place – Residential Addition $100k – $250k

1st Place – Residential Bathroom $60k and over

Honorable Mention – Residential Exterior under $100k

The addition was a family room and office we added to a home in Downers Grove. The bathroom was a master bedroom suite we created on the first floor of an existing home out of a living room and powder room. The exterior was a home in Naperville where we added stone to the front of the home, new windows, and new siding to the remaining parts.

Obviously we are very excited to have won these awards. When we are competing against our fellow NARI members it is never an easy thing to win.

Our thank you to all that helped in this process – - from the homeowners to our trade partners – - we owe it all to you.

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Neil & Joel Reach the Summit

Neil — Tue, 04 Nov 2008 00:06:22 +0000

Joel & I just returned from Park City, Utah where we attended a meeting of Remodeler’s Advantage. RA is group of like-minded remodeling companies from all over the country that come together twice a year to learn, share ideas and improve their businesses.

While in Park City, Joel & I were determined to reach the summit of Bald Mountain (9,400 feet). Each evening after our meetings where over for the day we spent an hour or so before dark attempting to hike up to the top. Finally on the last day we got the timing right and we made it to the top before the sun set! Our friend Mike DuKate, ofDuKate Fine Remodeling in Indiana, came with and took this picture.

Being completely out of shape I didn’t think I would make it. There were a couple of times I thought Joel and Mike would have to carry me. But I eventually made it and got to share in the spectacular view from the top. Then I had to get back down. Thankfully, that part is much easier!

If you would like to see all my photos from Park City here is a link to my slideshow.

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